General terms and conditions

1. Validity

Schladming-Dachstein Tourismus GmbH – hereafter referred to as Schladming-Dachstein – offers a voucher system for the purchase of vouchers at and on additional platforms if required. Vouchers can only be redeemed at current partner organisations (mountain railways, accommodation).

2. Conditions of purchase and delivery

a) Vouchers issued by Schladming-Dachstein can be purchased via credit card payment or direct transfer and printed or ordered at home. The contract is made with Schladming-Dachstein, who is also the settlement partner.
b) Vouchers only become valid upon payment of the full sum. Vouchers do not attract VAT owing to the non-assignable nature of the service content. Ordered or purchased vouchers may not be exchanged for cash.
c) Vouchers can only be booked and redeemed by the customer through current partner organisations (mountain railways and accommodation providers in the Schladming-Dachstein region, as specified at Schladming-Dachstein's partner organisations have secure access to the "voucher system" and can cancel vouchers directly by entering the printed barcode.
d) Schladming-Dachstein only calculates the value of the voucher - consumption exceeding the value of the voucher should be negotiated directly between the customer and the relevant partner organisation. If the entire value of the voucher is not redeemed, the customer retains the remainder on the voucher. The voucher can be reprinted with the remaining amount, although this is not necessary. Schladming-Dachstein is not able to refund the remaining amount. The relevant general terms and conditions (contract terms) of the partner organisation shall apply as of the redemption of the voucher.
e) Only natural, legal persons with full legal capacity are permitted to book vouchers.
f) The voucher remains the property of Schladming-Dachstein until full payment is received. Prior to this point in time the customer cannot access the voucher, while after payment the customer bears the risk of loss, damage or destruction. In the event of loss, theft or damage of the voucher (illegibility of the voucher code or the voucher number), the customer is not entitled to a replacement.
g) Complaints regarding damaged or undelivered products can only be considered within 14 days from the date of dispatch.

3. Return (cancellation)

The voucher may be returned to Schladming-Dachstein Tourismus GmbH by registered mail within 14 days of receipt, provided no booking has been made. Any costs of returning the voucher are to be borne by the customer. Upon receipt of the voucher, the appropriate sum will be transferred from Schladming-Dachstein to the customer's nominated account. This return option is only available to customers who are consumers under the Austrian Consumer Protection Act.

4. Validity

In accordance with the ruling of the Supreme Court (2012), purchased vouchers are valid for a period of 30 years from the date of issue.

5. Liability

Schladming-Dachstein accepts no liability for the redemption of vouchers by relevant partner organisations. The customer uses this website at his/her own risk. Schladming-Dachstein accepts no liability for damages that may result from use of this website. In addition, Schladming-Dachstein accepts no liability for any interruptions, technical difficulties, maintenance operations etc. Schladming-Dachstein will remedy any interruptions or deficiencies as quickly as possible.

6. Data protection

Schladming-Dachstein complies with the Austrian Data Protection Act (DSG 2000). Furthermore, Schladming-Dachstein undertakes to maintain the confidentiality of all data provided by customers, insofar as there is no legally admissible reason for the transmission or disclosure of the accessible or provided data. All online payment data such as credit card numbers, bank identifier codes, account numbers, are transferred via a secure SSL server. The customer's details are processed automatically. The customer will receive advertising materials from Schladming-Dachstein only by separate agreement.

7. Copyright stipulations

All news, graphics, design elements and logos of the Schladming-Dachstein website are provided exclusively for the personal information of the customer. Usage is at customer's own risk. All data provided are subject to copyright law. Reproduction, copying and printing are permitted solely for the purposes of purchasing a voucher. Any other usage is considered to exceed normal usage, and this constitutes an infringement of copyright.

8. Place of jurisdiction

The sole place of jurisdiction shall be the competent court for the registered office of Schladming-Dachstein Tourismus GmbH.

9. Sundry provisions

Deviating, conflicting or additional general terms and conditions shall not become part of the contract. If individual provisions of these general terms and conditions should be or become invalid, whether in whole or in part, the validity of the remaining provisions is not affected by this.

As at: 16th of August 2017